Terms & Conditions
Terms and Conditions of Booking (the "Terms")
1. Service Provider
1.1.
The events/activities are provided by Imagine Outdoors Ltd & Imagine outdoors together. Cic
( referred to as “Imagine Outdoors “we” or “us”),
1.2
We may appoint independent sub-contractors to run or assist on our events/activities or use third parties to arrange or supply certain aspects of our events/activities. You agree that our obligation to you is to use reasonable care in selecting competent, independent sub-contractors and third party suppliers to provide reasonable services related to the event/activities.
You agree that Imagine Outdoors is not responsible for the actions or omissions of such sub-contractors or third party suppliers.
2. Booking, confirmation and consent forms
2.1.
If you are making a booking for and on behalf of any other person, you represent that you are:
(a) the parent or legal guardian of such person if they are a minor;
(b) a duly authorised agent of such person.
( c ) If making the booking on behalf of another person you agree to pass on access to the terms and conditions presented here .
2.2.
If you are purchasing an event/activity as a gift, you agree that you will provide the recipient with a copy of these Terms and notify them that by attending the event/activity they will be deemed to have agreed to abide by these Terms.
2.3
By making an online booking or submitting a booking request, you agree to be bound by these Terms.
2.4
An online booking or booking request constitutes an offer by you to purchase an event/activity in accordance with these Terms. Once your booking request is accepted by us (by the issuance of a booking confirmation via email/whatsapp or via an automatic email sent by the external booking system.), a separate legally binding contract will come into existence , between us and each person named on the booking information (other than a minor, in which case the contract will be between you and us) (each, a “Contract”), provided, however, that you will remain liable for all payments due. The date on the booking confirmation is the date of such a Contract.
2.5
These Terms, together with your online booking/booking request form and the booking confirmation constitute the entire agreement between us. You acknowledge that you have not relied on any statement, promise or representation made or given by us or on our behalf which is not set out in such a Contract.
2.7.
You must check the details on the booking confirmation when you receive it. If there are any errors please contact us immediately .
2.8.
We reserve the right, in our sole and absolute discretion and without the need to give reason, to refuse to accept a booking/booking request. In such circumstances no contract will arise and we will return any payment accompanying your booking/booking request.
2.9
All participants for the events and activities that are under 18 years of age at the time of the event/activity commencing will be required to submit a consent form, completed and signed by a parent or legal guardian or by a Booking organiser on behalf of parents for their under 18s.
Failure to submit this completed form prior to the commencement of the event/activity will result in the participant being refused entry to the event/activity.
In such circumstances, you will not be entitled to a refund of monies and we will not be liable to pay any compensation or incidental costs or expenses that you may incur as a result, or for any other loss or damage whatsoever caused.
3. Payment
3.1.
All event/activity fees are payable in Pounds Sterling (“Sterling”) and include 20% VAT where applicable.
3.2
Full payment must be made to Imagine Outdoors Ltd or Imagine outdoors together cic(and received by us) at the time of making a booking in order to secure your place on the event/activity, unless otherwise agreed with the directors of Imagine outdoors.
3.3.
If a deposit payment has been agreed (pursuant to clause 3.2), then the balance of the event/activity fee, if any, must be paid by the date specified in a written agreement.
3.4.
Payment will be accepted by:
(a) Bank transfer – please contact us by phone or email (see the website for contact details) to arrange this
(b) Credit card - via our online booking system or the ‘Pay Now’ option on an invoice issued by
C) BACS details found on invoices.
5. Number of participants
5.1.
Each event/activity is subject to a minimum number of participants for its operation and is subject to cancellation at short notice if there is an insufficient number of participants.
If an event/activity is cancelled because of an insufficient number of participants, you will have the option of booking an alternative event/activity with us or receiving a full refund of monies paid to us. We will not be liable to pay any compensation or incidental costs or expenses that you may incur as a result of such cancellation or for any other loss or damage however caused arising out of such cancellation. We recommend that you take out appropriate insurance, which includes cover against such cancellation.
5.2.
The event/activity description will specify whether the event/activity is subject to a maximum number of participants. Once the maximum number of participants has been reached, no more booking requests can be made.
6. Cancellation by you
6.1.
For events/activities that were booked using the online booking system, any cancellation must be made using that same system. For all events/activities that were booked using email , any cancellation must be notified in writing by the person who made the booking to: matt@imagineoutdoors.co.uk
6.4
Failure to attend an event/activity will be deemed a cancellation and you will forfeit 100% of the event/activity fee.
6.5.
You acknowledge and agree that it is reasonable for such a cancellation charge to arise given the requirement for us to make preparations and payments for an event/activity substantially in advance of the commencement of the event/activity
6.6.
We appreciate that wholly unforeseen events may result in your cancellation of an event/activity booking. We therefore recommend that you take out appropriate insurance, which includes cover against such cancellation.
6.7.
If you leave an event/activity prior to its completion, you will forfeit all sums paid to us.
7. Cancellation by Us
7.1.
We reserve the right, in our sole and absolute discretion, to cancel an event/activity or all or any bookings prior to the commencement of an event/activity for any reason whatsoever at short notice (including, without limitation, if the minimum number of participants required for an event/activity is not fulfilled). In these unusual circumstances, all monies paid to us will be repaid in full.
7.2.
We will not be liable to pay any compensation or incidental costs or expenses that you may incur as a result of such cancellation or for any other loss or damage however caused arising out of such cancellation. We recommend that you take out appropriate insurance, which includes cover against such cancellation.
8. Changes by Us
8.1.
An event/activity description constitutes only an indication of what the event/activity is planned to accomplish. The event/activity description does not form part of the Contract between you and us. Although we will use our reasonable endeavours to provide an event/activity as described, the nature of the events/activities we offer necessitates a degree of flexibility and you accept that any aspect of an event/activity (including, without limitation, the content, location, route or order) may be affected by and/or altered due to circumstances beyond our control or in the interests of the participants. You accept that delays and alterations and their results, such as inconvenience and discomfort, are possible. Such delays and alternations and their results are in themselves great learning experiences and will help equip you for your future endeavours in the outdoors.
8.3.
We will not be liable to pay any compensation or incidental costs or expenses that you may incur as a result of any alterations to your event/activity or for any other loss or damage caused arising out of such alterations. We recommend that you take out appropriate insurance, which includes cover against such costs, expenses, losses or damage.
9. Health, Diet and Language
9.2.
If you have a special medical requirement or health condition, you must inform us prior to the commencement of your event/activity.
9.3.
If you have any special dietary requirements or allergies, you must inform us prior to the commencement of your event/activity.
10. Your Equipment
10.1.
You are responsible for bringing the appropriate clothing and equipment to an event/activity, guidance of which will be sent to you after your booking has been confirmed or discussed via email/whatsapp
10.2.
Any information provided by us on such matters as climate, clothing, baggage and special equipment is given in good faith but without responsibility on the part of Imagine outdoors
11. Use of Equipment and Land
11.1.
You must use all reasonable care in the use of:
(a) any of our property and equipment; (b) property and equipment provided by our suppliers; and (c) the land used during the event/activity;
and you must comply with all reasonable instructions from our event/activity leaders and their assistants in relation to its use.
11.2.
We reserve the right to charge you for the cost of replacement or repair of items of property or equipment lost or damaged by you during an event/activity. If any property or land is damaged by you during an event/activity, we also reserve the right to charge you for the cost of reinstating the property or land to the condition it was in before you damaged it.
11.3
In the case of under 18s , you agree that they use any activity space that Imagine Outdoors use at their own risk and as such Imagine Outdoors is not liable for any Serious Injury caused by the participation of activities at any of their outdoor venues they rent/own during free play and Structured activity time .
12. Your conduct and Risks
.
It is a fundamental term of booking that you acknowledge and accept the risks and hazards that may be involved in the events/activities conducted by us, including serious injury or death, loss or damage to property, discomfort and inconvenience.
12.1.
Specific event/activity rules will be explained to you at appropriate times during the conduct of an event/activity. You must observe these rules and the reasonable instructions of our event/activity leaders and their assistants at all times.
( a) if you are bringing an under 18 and you are staying to attend the activity , you are responsible for their safety and welfare during the activity/free play and to stay within the boundaries/rules laid out by imagine Outdoors.
( b ) If you're under 18 is attending the activity without you , this contract ensures that you agree they do so with the understanding of the risks that are involved with Free play and the risks associated with all outdoor activities, Imagine Outdoors is not liable for any Serious Injury/ death that occurs .
12.2.
Parents, guardians, teachers and those in comparable roles in respect of minors must maintain control of those minors at all times, to the satisfaction of our instructors and ensure that they observe all rules and the reasonable instructions of our event/activity leaders and their assistants and conduct themselves in a manner consistent with the aims of the event/activity.
12.3
When Imagine Outdoors are in loco parentis with no attending adults or supervising staff for under 18s , they will operate on a 1:10 ratio where possible, this is a recommended ratio and is subject to change at the discretion of the directors of Imagine Outdoors.
12.4
Free play is part of our ethos and allowing children to explore without guidance in a risk assessed and approved area can be included in all activities/bookings and accept the risks/hazards that could lead to serious injury or death .
13. Subsequent instruction
13.1. Unless otherwise stated in the event/activity description, participation on one of our events/activities does not qualify you to subsequently conduct training courses of a similar nature and we do not condone or certify you to instruct anything for which you have received instruction from imagine outdoors
14. Disclaimers and limitation of Liability
14.1
We take reasonable steps to ensure that the information on our website or external booking sites is correct , however we cannot guarantee the accuracy of all information displayed on our website and we make no commitment to ensure such material is correct or up to date .